By using Ondaai.com (“we”, “us”, “our”), you agree to the collection, use, disclosure, and safeguarding of your information as described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.
1. Information We Collect
Personal Information: When you use our services, we may collect certain personal information such as your name, email address, and contact details. This information is collected when you register on our site, place an order, subscribe to our newsletter, or fill out a form.
Audio Files: Users can upload audio files to our platform for transcription using the OpenAI Whisper API. These files are stored on our servers hosted on Amazon S3. Unless manually removed by the user, these files may remain on our servers.
WhatsApp Messages: We collect audio files sent through WhatsApp messages to a designated WhatsApp number handled by our admin. These files are processed and stored in the same manner as other audio files uploaded to our platform and, similar to other files, may be exposed to admin review.
2. Use of Information
We use the information we collect to:
Provide and maintain our services, including transcribing audio files.
Improve our services and develop new features.
Communicate with you, including responding to your inquiries and providing customer support.
Analyze user trends and preferences using tools such as Google Analytics and Microsoft Clarity. Most of this information is anonymized, but some data may be exposed to non-users.
3. Data Retention
Audio Files: For non-paying users, uploaded audio files are retained on our servers for up to three months unless manually removed by the user. Paying users may have longer retention periods as specified in their service agreement.
4. Use of Cookies and Similar Technologies
We use cookies and similar technologies to enhance user experience, analyze website usage, and personalize content and ads. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
5. Limitation to Users Above 18 Years
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, please do not use our services or provide any personal information to us.
6. Request for Deletion of Account
Users may request the deletion of their account and associated information by contacting us at r@ondaai.com. Upon receiving such a request, we will delete the account and associated data unless retention is necessary for legitimate business purposes or legal obligations.
7. Legal Basis for Processing
The legal basis for processing personal data under Peruvian law includes consent, contract performance, and legitimate interests. We may also process data to comply with legal obligations.
8. Security of Your Information
We implement appropriate technical and organizational measures to protect the security of your personal information and audio files. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. If you have concerns about the privacy and security of your data, please contact us to request enterprise-level service for higher security and privacy levels for your files.
9. Third-Party Services
We use third-party services such as Google Analytics and Microsoft Clarity to analyze user performance. Most of this information is anonymized, but some data may be exposed to non-users. For more information, please refer to the privacy policies of these services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any changes by posting the updated policy on this page with a new effective date. By continuing to use our services after any changes are made, you acknowledge and agree to the revised Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at r@ondaai.com.
